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MPS can help govt tackle out-of-control printing costs
Office automation is one area of their infrastructure neglected by government departments, says Simbo Ntshinka. Public sector agencies and government departments could achieve significant cost savings...
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Mobility meets Business Intelligence
Mobility will continue to be a game-changing factor for the foreseeable future. One of the on-going trends this year is the continued need for people, on both the private and business front, to be...
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Africa’s future is mobile
Advanced, user-friendly mobile apps will be the next customer service excellence differentiator, says Ayanda Dlamini. The mobile application space is set to boom across Africa, as enterprises and...
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The security landscape in SA in 2013
The CCTV market is now starting to lean toward demanding more professional integrated products, says Peter Bouwer. The big challenge within the South African security and innovations space today is...
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The true cost of freeware
Over time costs start to accumulate and the vulnerability & dependency on one IT professional begins to show. Smaller or new call centres are often lured by the promise of free call centre...
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Business Intelligence lessons from the wisdom of zebras and giraffes
In business analytics, workers need to be empowered with information, says Chester Liu. We can learn a surprising amount from animals, as I discovered recently on my first safari trip in South Africa....
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What is ‘Business Class Productivity’?
With technology innovation unfolding at break-neck speed, the past few years have introduced a wealth of new connectivity, mobility and device options for employers to consider for their workforces....
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Emergency services a key driver of LBS growth in SA
The demand for emergency LBS on the rise, says Quentin Joubert. Rising demand for safety and emergency solutions is likely to be one of the biggest factors spurring the growth of the South African...
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Don’t become a victim of cable faults
Companies should invest in consolidated, always-on solutions to avoid downtime. Much like the meanderings of global weather systems or the rumbling of an active volcano, the performance of Internet...
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The three elements of workforce optimisation
Enterprises can easily optimise their workforce by ensuring that three elements are present. Workforce optimisation (WFO) helps companies improve the efficiency and effectiveness of their customer...
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Is your IT department feeling the strain?
Many call centres look to a small component of in-house IT staff to take charge of the technology they employ. This does not work. When I ask call centre managers how they go about choosing the...
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Video conferencing vital for forward thinking organisations
Once perceived as a high price to pay for mediocre reward, video conferencing has undergone some pretty impressive advances in recent years. With fuel prices rocketing, highway tolls about to become a...
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Tag management addresses digital marketers’ operational headaches
The problem is that digital marketers are managing tags from the systems they use to power their digital marketing properties and campaigns. Who would have thought something as small as tagging Web...
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Unified Communications: The way forward for enterprises?
UC leverages the IP network infrastructure to enable enhanced configuration design, station user productivity, and business process benefits. For most of the past decade enterprise customers have been...
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10 Potholes in the road to outsourcing
The road to outsourcing isn’t always without its pitfalls. Globally, the IT outsourcing market has grown over the last few years as more organisations begin to entrust elements of their...
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The role of social business intelligence
Businesses can benefit massively from taking the collaborative aspect of the way we operate with our peers online. One of the most important things all organisations need to remember is that a...
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Recordings: the contact centre security hole
Business tends to overlook the importance of confidential information captured in recordings. Most contact centres record voice calls and interactions, but few manage and utilise the resulting data...
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The big BI game changers in 2013
We are likely to see significant and rapid BI change taking place as game-changing new technologies come to market, says Sean Paine. Business Intelligence (BI) has been steadily evolving to adapt to...
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Mobile to drive BI this year
Mobility is showing massive uptake, says Ayanda Dlamini. The massive growth in mobile across Africa is driving resurgence in BI growth, as executives across the continent see the value of having...
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Why business to customer communication is broken
Many of those businesses have multiple digital touch points. As a customer, do you know how many business relationships you have? Listing them can be an interesting exercise: The phone company, the...
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